This Privacy Policy explains how we handle your information on Soulfrx. We believe in transparency, trust, and good forest etiquette — even online.
What Information We Collect
When placing an order, signing up for our newsletter, or contacting us, we may collect your name, email, address, phone number, and other details to enhance your Soulfrx experience.
When Do We Collect It?
We collect information when you:
- Register on the site
- Place an order
- Subscribe to our newsletter
- Contact customer service
How We Use It
We use your info to:
- Personalize your experience
- Improve our website and services
- Process orders quickly and securely
- Send updates, Bigfoot sightings, and other relevant info (no spam, just good stuff)
How We Protect Your Info
Your data is stored securely behind protected networks and accessed only by authorized team members. Sensitive info is encrypted via SSL, and all payments are processed through trusted third-party gateways — never stored on our servers.
Do We Use Cookies?
Yes — the digital kind, not the chocolate chip kind. Cookies help us:
- Remember what’s in your cart
- Understand your preferences
- Improve your site experience
You can disable cookies in your browser, but some features may not work properly.
Third-Party Sharing
We do not sell or trade your personal info. Trusted partners, like web hosts and payment providers, help us run the site but are contractually obligated to protect your data.
Third-Party Links
We don’t promote or sell third-party products or services on our site.
Your Rights & Controls
Under the California Online Privacy Protection Act (CalOPPA), you can browse anonymously, we’ll notify you of changes to this page, and you can update your info by contacting us.
“Do Not Track” Signals
We respect “Do Not Track” signals and do not plant tracking cookies when DNT is active in your browser.
Fair Information Practices
In the unlikely event of a data breach, affected users will be notified via email within 7 business days. You also have the right to legal recourse under applicable data protection laws.
Email Usage
We collect your email to:
- Send updates about your order
- Respond to support inquiries
- Share relevant product info, offers, and wild adventure inspiration
CAN-SPAM Compliance
We comply with all CAN-SPAM rules, including:
- No misleading subject lines
- Clear opt-out instructions in every email
- Immediate removal from our list upon unsubscribe
Mobile Messaging Terms
Last updated: Oct. 29, 2025
The Soulfrx mobile message service (the “Service”) is operated by Soulfrx (“Soulfrx”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Soulfrx’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Soulfrx through your wireless provider to the mobile number you provided, even if your number is on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program to make a purchase, and your consent is not a condition of any purchase with Soulfrx. Participation is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages.
You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent unless initiated by you. If you have subscribed to other Soulfrx message programs, you will need to opt out separately from each program by following the provided instructions.
For Service support or assistance, text HELP to [insert your sending number] or email [email protected].
We may change any short code or phone number used to operate the Service at any time and will notify you of these changes. You acknowledge that any messages (including STOP or HELP requests) sent to a changed number may not be received, and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number and to update it if it changes.
To the extent permitted by law, you agree that we are not liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any actions you take or fail to take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please review this Privacy Policy.
Contact Us
Questions about this Privacy Policy? Reach out to us at [email protected]